Dear CITEX users,
Since most of our users are withdrawing NYZO from a certain exchange to CITEX, however, withdrawal info could not be filled on the withdrawal interface of that exchange which makes it impossible for the transferred coins to automatically arrive at CITEX account. Hence, CITEX staff are required to manually check all the accounts one by one.
In light of the aforementioned issue and in order to speed up NYZO top-up procedure, it is highly recommended that users withdraw NYZO to his own NYZO wallet first and then transfer them from the wallet to CITEX platform (withdrawal info could be filled in the wallet and it’s mandatory to fill in the address and data when making the withdrawal)
Thank you for your understanding and support.
April 19, 2019
Chinese telegraph group: https://t.me/citex_ch
English telegraph group: https://t.me/citex_en